We do not have a physical store at the moment; we operate exclusively online.

Our wall lights are the result of a careful selection inspired by international interior design trends.

Essenza Lighting follows UK consumer law, including your right to cancel within 14 days.

Our policies explain the details.

All orders are tracked.

If a delay occurs, we will let you know as soon as possible and help you find a solution.

Simply browse our site, select your favourite wall lights, add them to your cart and follow the steps to complete your order.

After placing your order, you will receive a shipping confirmation email containing your tracking number.

This number will allow you to follow the progress of your order.

Each wall light is carefully packed with protective materials to reduce the risk of damage in transit.

Upon receipt of your package, it is essential to check the condition of the packaging and the products.

In the event of damage, we advise you to report the problem immediately so that we can take the necessary measures.

If you wish to modify your order, please contact us immediately after purchase. Once the order has been shipped, it will no longer be possible to modify it.

If you need to change your delivery address, contact us as soon as possible. We will do our best to adjust the address before shipping.

Email us at contact@essenzalighting.com and we aim to reply within 24 hours (Monday to Friday).

Materials are chosen for everyday use, indoors or outdoors depending on the product. Each product page lists the materials used.

Switch off the power and let the light cool first. Then clean it with a soft, dry cloth. Avoid abrasive or chemical products, which could damage the finish.

Regular dusting, especially in humid or dusty rooms, helps keep your wall lights looking their best.

You can install the wall light yourself by following the instructions supplied with the product.

Always switch off the power at the mains before you start.

If you are unsure or run into any difficulty, ask a qualified electrician to fit it.

In most cases, yes. Most models are fixed to the wall with a few screws, and fixings are supplied where applicable.

Any model that can be installed without drilling says so on its product page.

If you have received an incorrect product, please contact our customer service team as soon as possible to arrange a return and the shipment of the correct item.

If you have any questions about one of our products, please do not hesitate to contact us at contact@essenzalighting.com.

We are here to help and provide you with all the information you need.

Bulb compatibility depends on the model. Each product page states the bulb type and the maximum recommended wattage.

We recommend LED bulbs for their long life and energy efficiency.

It depends on the model. This information is indicated on each product page in the “Ideal for” section.

Orders are processed in 1 to 2 days (Monday to Friday) and delivery takes 6 to 8 days (Monday to Friday), so the total time is 7 to 10 days (Monday to Friday).

Delivery takes 6 to 8 days (Monday to Friday). With processing time of 1 to 2 days (Monday to Friday), the total time is 7 to 10 days (Monday to Friday).

Delivery times may be extended due to external factors such as high demand, weather conditions, or logistics issues with the carrier.

As soon as your order is dispatched, you will receive an email with your tracking information.

If you have not received your order, it may be delayed due to issues with the carrier. We recommend that you check the tracking information and contact us if necessary.

If your order has not arrived within 30 days of dispatch, please contact us and we will investigate with the carrier.

If your order arrives damaged, please contact us as soon as possible with photos of the package and the product. We will cover the return shipping costs and arrange a replacement or a full refund.

You have 14 days from receiving your order to tell us you wish to cancel, without giving a reason, and a further 14 days to send the goods back.

Please return them unused, complete and in their original packaging.

Email us at contact@essenzalighting.com with your order number and we will send you the return instructions. Please see our Returns and Refunds Policy for details of return costs.

We may reduce a refund if the goods have lost value because they were handled beyond what is needed to inspect them, or if they are returned damaged or incomplete. Your legal rights for faulty goods are not affected.

We accept the payment methods shown at checkout, such as major credit and debit cards, Apple Pay and PayPal. Payments are protected by 3D Secure authentication where required.

Yes, payments are processed securely and use 3D Secure authentication where required. Your payment information is not stored by Essenza Lighting.

If you encounter an issue during the checkout process, verify that your information is correct and try another payment method.

If the problem persists, contact our customer service for assistance.

You can contact us by email at contact@essenzalighting.com, or via our online contact form.

We aim to reply to all emails within 24 hours (Monday to Friday).

Yes. Our team is here to help you choose the model that suits your decor and lighting needs.

If you need further information or assistance, our customer service team is here to answer your questions. If you are unsure about the installation, ask a qualified electrician.