Shipping policy

Shipping Policy – Essenza Lighting

At Essenza Lighting, we do everything we can to make sure your order reaches you as quickly as possible, with careful packaging and delivery. Please read our shipping policy carefully for details about delivery times, delivery charges and the areas we deliver to.

1. Processing Times

All orders are processed within 1 to 2 days (Monday to Friday) after payment has been confirmed. During busy periods, this may take longer. If we expect a significant delay in dispatching your order, we will let you know by email.

If you would like to check whether we deliver to your area, you can contact us at: contact@essenzalighting.com

2. Delivery Times

Delivery times may vary depending on the product you order. In general, the estimated delivery times are:

  • United Kingdom: 6 to 8 days (Monday to Friday)

Please note that these times are estimates and delays can happen because of unforeseen circumstances such as:

  • weather conditions
  • factors outside our control

The total estimated delivery time, including processing, is 7 to 10 days (Monday to Friday).

3. Carriers

All orders are sent with tracked delivery services, chosen according to the weight and size of the parcel.
A unique tracking number is assigned to each shipment and will be sent to you as soon as your order is dispatched.

4. Delivery Area

We deliver to addresses in the United Kingdom and to selected international destinations.
If you would like to check whether we deliver to your country, please contact us at: contact@essenzalighting.com

5. Delivery Charges

Delivery costs £2.95 on every order. The delivery charge is shown at checkout before you pay.
There are no extra charges, unless specifically stated in your basket when you order.

6. Order Tracking

Once your order has been dispatched, a confirmation email containing your tracking number will let you follow the progress of your delivery.

7. Delays and Delivery Problems

If your order has not arrived within the estimated time, we recommend that you first check the tracking information provided. If the problem continues, please contact our customer service team at contact@essenzalighting.com so that we can help.

We will keep you informed if we expect a delay, and we will support you with any enquiry to the carrier. Your goods remain our responsibility until they are delivered to you. This policy does not affect your statutory rights under the Consumer Rights Act 2015.

8. Incorrect Delivery Addresses

It is the customer's responsibility to make sure the delivery address given when ordering is correct. Essenza Lighting cannot be held responsible for parcels that are not delivered or are delayed because of an incorrect or incomplete address.

If an order is returned to us for this reason:

  • the cost of sending it again will be paid by the customer

If you need to change your address, please contact us within 24 hours of placing your order at: contact@essenzalighting.com.
Once your order is in transit, we can no longer change the delivery address.

9. Lost or Damaged Parcels

If you have not received your parcel within 30 days of dispatch, please contact us. We will open an investigation with our carrier.
If your parcel is confirmed as lost, we will give you:

  • a refund
  • or a replacement

If you receive a damaged product, please contact us as soon as possible, ideally within 7 days of delivery, with photos of the parcel and the product. We will send you a replacement or give you a refund, whichever you prefer. This does not affect your statutory rights under the Consumer Rights Act 2015.

If your parcel arrives visibly damaged:

  • we recommend that you refuse the delivery
  • and let our customer service team know straight away

If the parcel was delivered while you were out, please contact us at contact@essenzalighting.com with photos of the product and its packaging.

10. Multiple Items

If you order several items, they may be sent separately, depending on stock availability.
You will receive a separate tracking number for each shipment.

If an item is missing from your parcel, please contact us within 14 days of receiving it at contact@essenzalighting.com, quoting your order number and including a photo of the parcel you received.

We will check the status of your shipment straight away and will arrange:

  • a new shipment
  • or a refund, at your choice

11. Returns and Re-shipments

If you return a product because it is faulty or damaged, Essenza Lighting pays the full cost of the return.
A prepaid label is sent by email once your return request has been confirmed.
If you change your mind, you pay the cost of returning the goods.
Please see our Returns and Refunds Policy for full details.

12. Contact

If you have any question about your delivery, you can contact our customer service team at:
contact@essenzalighting.com

Hakan Kenter, sole trader, trading as Essenza Lighting
Address: 5 Rue Nungesser et Coli, 78200 Mantes-la-Jolie, France
Open Monday to Friday, 9:00 am to 6:00 pm (UK time).

Page last modified: 23 October 2026